Returns & Refunds Policy

At TwoSeven, each item is produced especially for your order. As we operate on a print-on-demand basis and do not hold large quantities of pre-printed stock, we encourage you to carefully check product descriptions and our size guides before placing your order.

Nothing in this policy affects your statutory rights.

Change of Mind Returns

If you are a UK consumer purchasing online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise your right to cancel, you must contact us within 14 days of receiving your order and clearly tell us that you wish to cancel.

Once you have notified us, you have a further 14 days to return the item(s) to us.

Please email info@twoseven.store before sending any return so that we can provide the appropriate return instructions.

Condition of Returned Items

You may handle and try on clothing as you reasonably would in a shop to check the fit, size and appearance.

Returned items should be returned in their original condition wherever possible.

Please take reasonable care of items while they are in your possession. We may make a deduction from your refund where an item's value has been reduced as a result of handling beyond what is reasonably necessary to establish its nature, characteristics and fit.

This may include items that have been worn beyond simply trying them on, washed, damaged, stained or returned with strong odours such as smoke, fragrance or perspiration.

Where possible, please return items with their original tags and packaging.

Return Postage

For change-of-mind returns, including where you have ordered the incorrect size, you are responsible for arranging and paying the cost of returning the item to us.

We recommend using a tracked postal service and retaining proof of postage until your return has been processed.

Original standard delivery charges will be refunded where required by law when you cancel your entire order.

If you selected an enhanced or express delivery service, we are only required to refund an amount equivalent to our standard delivery charge.

Size Exchanges

As our clothing is produced to order, we strongly recommend checking the relevant size guide before purchasing.

If you have ordered the wrong size, please contact us at info@twoseven.store. We are happy to offer a size exchange where possible.

Unless the original item is faulty or we have made an error with your order, you will be responsible for the cost of returning the original item.

Any exchange offered in addition to your statutory rights is subject to availability and our exchange terms at the time.

Refunds

Once your return has been received, we will inspect the item and process any refund due.

Where you exercise your statutory right to cancel, refunds will be made within the time required by law. We may withhold the refund until we have received the goods back or you have provided evidence that they have been returned, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, misprinted, defective or is not the item you ordered, please contact info@twoseven.store as soon as possible with your order details and photographs of the issue where appropriate.

Where goods are faulty, not as described or otherwise fail to meet your statutory rights, we will provide the appropriate remedy in accordance with the Consumer Rights Act 2015.

Where applicable, this may include a refund, replacement or other remedy.

You will not be required to pay return postage where we require the return of an item because it is faulty or because we have supplied the incorrect item.

Personalised and Custom-Made Products

Certain goods that are made to a customer's specifications or are clearly personalised may be exempt from the statutory right to cancel.

This may include, for example, products personalised with a customer's name, number, wording or other customer-specific design.

This exemption does not automatically apply simply because a standard TwoSeven product is printed or produced after an order is placed.

Your statutory rights in relation to faulty, damaged or incorrectly supplied personalised goods are not affected.

Cancelling Before Production

Because our products are produced to order, production may begin shortly after your order is placed.

If you notice an error with your order, please contact info@twoseven.store as soon as possible. We will do our best to amend or cancel the order before production begins, but we cannot guarantee that changes will be possible.

This does not affect any statutory cancellation rights that apply to your purchase.

Sale Items

Your statutory rights also apply to products purchased in a sale or promotion.

Where a sale item is eligible for cancellation or is faulty, your legal rights are the same as they would be for an item purchased at full price.

How to Request a Return

To request a return, please email info@twoseven.store within the applicable return period.

Please include:

• Your name

• Your order number

• The item(s) you wish to return

• The reason for the return, if you wish to provide one

We will then provide you with the appropriate return instructions.

Please do not send returns directly to our print-on-demand production partner unless we specifically instruct you to do so.

For any questions regarding returns, exchanges, faulty items or refunds, please contact:

Email: info@twoseven.store

Your Statutory Rights

This Returns & Refunds Policy is intended to operate alongside, and not replace or restrict, your rights under UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded or limited.